Reference

titik tiga slot Privacy Policy for Your Account

titik tiga slot Privacy Policy gives you a clear path for understanding the details we collect when you open an account, verify your phone, sign in from mobile…

Clear collection rulesWallet record contextContact and correction pathMobile session details
titik tiga slot titik tiga slot Privacy Policy for Your Account
CONTACT ROUTES

Privacy Questions Along Your Account Path

A clear contact route helps when you want to ask about a record, correct a phone detail or understand why a wallet reference appears in your account. Start from the support link beside the cashier path and include the phone number used for account access. We use that detail to locate the right record without asking you to send a full wallet password or private sign-in code.

Team online

Account data request

Ask us to identify the account details connected with your phone verification, login history or support case. We may ask for an account step that confirms you are requesting access to your own record.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send the receipt reference through the support route beside the cashier path. We can compare the record without requesting your wallet PIN.

Correction request

Tell us which account detail needs changing, such as a phone number or contact field. We check the request against your account access before making a correction, so another person cannot alter your record through a simple message.

HANDLING DETAILS

Data Choices Behind titik tiga slot

We keep the Privacy Policy practical by separating account operation from optional browser activity.

Phone verification

When you open an account, we use the submitted phone detail and verification result to connect access with the correct account. This helps us check a privacy request before discussing account records or changing a contact field.

Login and device records

A mobile browser or desktop session can create records such as sign-in time, device type and security events. We use these details to spot unusual access and to investigate why your account path behaves differently on another device.

Cookies on your browser

Cookies can remember a session, language choice or page setting on the browser you use. You can clear them through your browser controls, although doing so may require another sign-in before your account page loads again.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create reference numbers and status records. We use those details to match receipts and account requests; we do not ask for your wallet PIN through support.

Retention approach

We keep account, security, payment-reference and support records only for operational, dispute or legal needs. When a record no longer serves one of those needs, we remove it or reduce its link to your account where our systems allow.

Your contact rights

You can ask what personal details are linked to your account, request a correction, or ask about deletion where applicable. Send the request through the account support route and include enough detail for us to verify the account safely.

Privacy Policy Answers for Indonesia Accounts

These Privacy Policy answers focus on the account steps you are most likely to question before opening an account or checking a wallet record. We explain what is collected during phone verification, what a mobile session can reveal, how payment references are used, and how to contact us. For every request, access depends on local law and our response applies where local law permits.

It covers account details, phone verification, login and device records, cookies, wallet references, support messages and activity connected with account use. It explains why we handle each category, how long records may remain, and how you can ask about, correct or remove details where applicable.

We use your phone number to create and verify account access, connect a request with the correct account, and help identify unusual sign-in activity. We do not ask you to provide a phone verification code or wallet PIN through a support message.

A DANA or QRIS transaction can create a reference number, amount status and timing record connected to your account request. We use that material to match a receipt or investigate a wallet status. The policy does not mean we receive your wallet PIN.

Cookies may remember your sign-in session, language choice and basic page settings on the browser you use. You can clear or restrict them through browser controls. After clearing them, your account may ask you to sign in again before showing the lobby.

Yes. Use the support route beside the cashier path and state that you want to ask about your account data. Include the phone detail used at registration, but never send a wallet PIN or sign-in code. We verify the request before discussing records.

Send a correction request through account support and name the field that is wrong, such as a phone detail or contact entry. We compare the request with your verified account step before changing it, and we may explain if a record must remain for a legal need.

We retain records for the time needed for account safety, support, receipt matching, dispute handling and legal duties. The period can differ by record type. When the purpose ends, we remove the record or reduce its connection to your account where possible.